gokens Terms & Conditions – User Agreement for Filipino Players

Last Updated: January 15, 2024

1. Acceptance of Terms

By accessing, browsing, or using the gokens website and mobile applications (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Agreement"), as well as our Privacy Policy and Responsible Gaming Policy. This Agreement constitutes a legally binding contract between you (the "User" or "Player") and gokens (the "Company," "we," "us," or "our").

If you do not agree with any provision of this Agreement, you must immediately cease all use of the gokens Platform and refrain from registering an account. Continued use of the Platform following any amendment to these Terms constitutes acceptance of such amendments.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

You must be at least 21 years of age to register a gokens account and use our gaming services. This age restriction is mandated by Philippine law and regulations governing online gambling. By registering, you warrant that:

• You are 21 years of age or older;
• You are a resident of the Philippines or are physically located within the Philippines at the time of account registration and gaming activity;
• You are not prohibited by law from participating in online gambling activities;
• You are acting on your own behalf and not on behalf of any third party;
• All information provided during registration is accurate, complete, and current.

2.2 Account Registration Process

To register a gokens account, you must provide accurate personal information including your full legal name, date of birth, Philippine mobile number, email address, and residential address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify gokens immediately if you suspect unauthorized access to your account.

Each Player is permitted to maintain only one active gokens account. Multiple accounts registered by the same individual (detected through matching personal information, payment methods, IP addresses, device fingerprints, or other identifying factors) will result in closure of all associated accounts and forfeiture of balances and bonuses.

3. Deposits, Withdrawals, and Payment Processing

3.1 Deposits

gokens accepts deposits via GCash, Maya (formerly PayMaya), GrabPay, QR Ph, direct bank transfers from BPI, BDO, Metrobank, and other major Philippine banks, as well as Visa and Mastercard credit and debit cards. All deposits are processed in Philippine Pesos (PHP). The minimum deposit amount is ₱100 unless otherwise specified for particular payment methods or promotional offers.

Deposits are typically credited to your gokens account instantly, though bank transfer deposits may take 15–30 minutes to process depending on your financial institution's processing times. gokens does not charge fees for deposits, but your payment provider may impose their own transaction fees.

3.2 Withdrawals

Players may request withdrawals to the same payment method used for deposits. The minimum withdrawal amount is ₱500. Withdrawal requests are processed within 24 hours, though most GCash and Maya withdrawals are completed within 10–15 minutes. Bank transfer withdrawals may take 1–3 banking days depending on your financial institution.

Before processing your first withdrawal, gokens may require identity verification as described in Section 2.1. Subsequent withdrawals to the same verified payment method typically process without additional verification unless there are changes to your account information or unusual activity is detected.

gokens reserves the right to conduct additional security checks on withdrawal requests, particularly for large amounts or when anti-money laundering concerns are present. During such reviews, withdrawal processing may be delayed. Players will be notified of any delays and the reasons for additional verification.

4. Bonuses and Promotions

4.1 General Bonus Terms

gokens offers various bonuses and promotions to Players, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that are displayed on the relevant promotional page and must be accepted before the bonus is credited to your account.

Unless otherwise stated, bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements specify the number of times the bonus amount (and sometimes the deposit amount) must be wagered before conversion to withdrawable cash. For example, a ₱1,000 bonus with 30x wagering requires ₱30,000 in total wagers before withdrawal eligibility.

4.2 Bonus Abuse and Forfeiture

gokens reserves the right to withhold, cancel, or confiscate bonuses and associated winnings if we determine that a Player has engaged in bonus abuse, including but not limited to:

• Opening multiple accounts to claim bonuses more than once;
• Using unfair wagering strategies or exploiting software vulnerabilities to meet wagering requirements;
• Coordinating with other players to manipulate outcomes or share bonus benefits;
• Making deposits solely to claim bonuses without genuine gaming intent;
• Any other activity deemed by gokens to constitute abuse of promotional offers.

5. Gaming Conduct and Fair Play

5.1 Prohibited Activities

Players agree to use the gokens Platform only for lawful recreational gaming purposes. The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

• Using automated software, bots, or scripts to place bets or manipulate gaming outcomes;
• Exploiting software errors, bugs, or vulnerabilities for unfair advantage;
• Colluding with other players or third parties to manipulate outcomes or share inside information;
• Engaging in fraudulent activities, including but not limited to chargeback abuse, payment fraud, identity theft, or money laundering;
• Using VPN, proxy, or other tools to disguise your location or circumvent geographic restrictions;
• Harassing, threatening, or abusing other players or gokens staff;
• Attempting to reverse engineer, decompile, or hack any portion of the gokens Platform.

5.2 Game Integrity

All games offered on the gokens Platform use certified Random Number Generators (RNG) that have been tested and approved by independent testing laboratories. Live casino games are conducted by professional dealers in secure studios and are streamed in real-time without editing or manipulation. Sports betting odds are set based on legitimate market probabilities and adjusted in response to genuine betting activity.

In the event of a technical malfunction, network error, or software defect, gokens reserves the right to void affected bets and refund stakes. Players will be notified of any voided bets and the reasons for such action.

6. Responsible Gaming and Self-Exclusion

gokens is committed to promoting responsible gaming practices and providing tools to help Players maintain control over their gaming activities. Players can set deposit limits, session time limits, and loss limits through their account settings. These limits are designed to help prevent problem gambling behavior.

Players who wish to take a break from gaming can request self-exclusion for periods ranging from 24 hours to permanent closure. During self-exclusion, the Player will not be able to deposit funds, place bets, or access their account except to withdraw any remaining balance. To request self-exclusion, contact gokens customer support via live chat or email at [email protected].

For additional support with gambling-related concerns, Filipino players can contact local responsible gaming organizations or seek professional counseling services. gokens provides links to such resources in our Responsible Gaming section.

7. Account Suspension and Termination

gokens reserves the right to suspend or terminate any Player account at any time, with or without prior notice, if we determine that:

• The Player has violated any provision of this Agreement or any other gokens policy;
• The Player has engaged in fraudulent, abusive, or illegal activities;
• The Player has provided false or misleading information during registration or verification;
• The account has been inactive for an extended period;
• Continuing to provide services to the Player would expose gokens to legal or regulatory risk.

Upon account termination, any outstanding bonuses will be forfeited. Legitimate withdrawable balances will be returned to the Player via their registered payment method, subject to completion of any pending verification or investigation. gokens is not liable for any losses or damages arising from account suspension or termination conducted in accordance with this Agreement.

8. Intellectual Property Rights

All content on the gokens Platform, including but not limited to software, graphics, logos, text, images, audio, video, and game designs, is the property of gokens or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. Players are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal recreational gaming purposes only.

Players may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the gokens Platform without prior written consent. Unauthorized use of gokens intellectual property may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by Philippine law, gokens shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the gokens Platform;
• Any conduct or content of any third party on the Platform;
• Any content obtained from the Platform;
• Unauthorized access, use, or alteration of your transmissions or content;
• Errors, mistakes, or inaccuracies in content or services;
• Technical failures, including but not limited to server downtime, network errors, or software malfunctions.

In no event shall gokens' total liability to you for all damages, losses, or causes of action exceed the amount you have deposited into your gokens account during the twelve (12) months preceding the claim.

10. Dispute Resolution and Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to this Agreement or your use of the gokens Platform shall be resolved through good faith negotiation between you and gokens.

If a dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. The arbitration shall take place in Metro Manila, and the decision of the arbitrator shall be final and binding on both parties.

Players agree to waive any right to participate in class action lawsuits or class-wide arbitration against gokens. All claims must be brought in the Player's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

11. Amendments to Terms and Conditions

gokens reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. The most current version will always be available on the gokens website with the "Last Updated" date displayed at the top of the document. Material changes will be communicated to Players via email or prominent notice on the Platform.

Your continued use of the gokens Platform after any amendments to these Terms constitutes acceptance of the modified Agreement. If you do not agree to the amended Terms, you must immediately cease using the Platform and may close your account by contacting customer support.

12. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the gokens Platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the gokens website and mobile app
• Support Hours: 24 hours a day, 7 days a week, including Philippine holidays

Our support team is committed to addressing your inquiries promptly and professionally. For account-specific issues, please provide your registered email address and account details to expedite resolution.